Category Archives: Generation X Millenials

The Millennial Code


Podcast: You can listen to this episode and download it’s mp3 from my podcast for free: Click Here!

One of the most expensive endeavors for an organization is the acquisition of top talent. Nobody says that we hire anybody that can fog a mirror. Everyone says, (or wants to be able to say) we hire the best and brightest. But often times leaders aren’t looking at what attracts today’s top talent from the talent’s Generational CODE. They make the big mistake of thinking, what got me here, should get them here too.
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The Dirty Little Generational Secret That No One is Talking About

Podcast: You can listen to this episode and download it’s mp3 from my podcast for free: Click Here! There’s a dirty little secret that is costing you serious money every day. Gen Xers are seriously pissed off by Millennials expectation of constant feedback and kudos. As survivors of the workaholic, divorced, ambitious first wave of Baby…Continue Reading

Do you deliver Customer Service that makes every generation feel delighted or dismayed?

Most companies claim, “What makes us different is how we serve our clients and customers.” But all too often, what is really happening is they are treating each generation of customers EXACTLY the same. Without knowing it, they are ticking them off and pushing them away! One size fits all is NOT a pattern for…Continue Reading